The National Highways Authority of India (NHAI) has penalised toll collectors in at least 250 cases for wrongful deductions from FASTag wallets. For each violation, the highways authority’s toll management entity, the Indian Highway Management Company Limited (IHMCL), has imposed a fine of Rs 1 lakh, according to a report by The Times of India.
According to the news report, because of this high fine, the number of such cases has dropped by almost 70 per cent. Now, IHMCL receives about 50 genuine complaints in a month, while nearly 30 crore FASTag transactions take place at toll plazas on the national highways.
What is ‘false’ FASTag toll deduction?
The ‘false’ FASTag toll deduction happens when money is wrongly deducted from a vehicle owner’s FASTag account. This can happen because of various reasons including:
Wrong vehicle detection – The toll system mistakenly charges a vehicle even if it didn’t pass through the toll plaza or the toll operators mistakenly enter the vehicle number.
